· Our Loan Representatives and Advisors provide each senior borrower with a document that clearly illustrates all products and benefit options available to that senior.

· We encourage all of the senior borrower’s personal advisors, both personal and professional, to discuss with our loan representatives or Advisors the needs and options available to that senior.

· HUD approved specially trained independent counselors will provide the senior borrower with an objective review of the product.

· Our Processing Department reviews the program and product choice by the senior borrower prior to submission to Underwriting.

· Our Underwriters then conduct a secondary review of the loan submission, program and product selection.

· After closing, a customer satisfaction survey is mailed to each senior borrower to obtain an opinion and comments on the loan process.